I went to Laura for laser hair removal and lash extensions for the first time. She was amazing. I’d never done either service before, and she made sure I was comfortable and walked me through each step. She is very delicate and the sweetest person ever. The laser wasn't painful and was a super quick process, and I was very pleased with the fast results from just one session. She did a beautiful, natural set of lashes tailored to my eye shape, and I am beyond happy with them; they’re super soft and a gorgeous brown shade. I love this place, and Laura is the absolute best.

Absolutely amazing experience! The service was incredible from start to finish, CLARITÉ is such a professional, welcoming space, and the staff is genuinely attentive. You can tell how much care and pride goes into every detail. I felt completely comfortable and taken care of, and the results exceeded my expectations. I would 100% recommend and will definitely be coming back! 🤍✨

I had an amazing experience! Laura was so gentle, sweet, and did a phenomenal job. My lash lift turned out beautifully lifted and natural. The studio was clean and relaxing, and I'm obsessed with the results. I will definitely be back to see Laura!

I visited my beautiful friend Laura at her spa as I was really curious about the Morpheus treatment. Laura is very professional and knowledgeable. Prior to the treatment I was educated about the process of what to expect throughout each step and the protocols of at home after care. I loved the treatment and looking forward to my next session. Thank you for the amazing experience!!!!

Love Laura, she’s the best. So knowledgeable and explains everything so well. Most recently I tried the Morpheus8 to treat cellulite on my thighs and butt, and the result after the first session alone was beyond my expectations. I’ve also done laser, Forma as well as lash/brows. I trust her / highly recommend her for any of these services. Such a lovely human too.

I never write reviews but Laura is AMAZING!!!!! She got me in on such short notice and came in early the next day to check on my lashes. She truly provides 5 star customer service and is extremely passionate about making sure you achieve the results you want. Can’t recommend her enough.

Laura is a top tier experience. She is an incredibly talented aesthetic artist that provides clean and comfortable lash and brow services to me monthly! I have also experienced her facials and they are also a 10/10 experience! Whatever my skin and eyes and brows have ever lacked she has replenished and made me look and feel so much more confident, she has a gift that she shares and I am so grateful to be a client of Laura’s!

I have been going to Laura for years and I am constantly falling in love with her and her work! I always get compliments on my eyelashes and I just started getting my brows tinted by her and I love them! The best ever!

Ever since I knew about eyelash extensions I was a bit skeptical and wasn’t sure it was worth my money!... Since I’ve known Laura, I’ve been hesitant to do my lashes but decided one day a few years back to give it a shot! Ever since that day she did my lashes it completely changed my perspective on lash extensions! Having lash extensions made me feel more confident and didn’t feel the need to wear any makeup! I’ve been getting my lashes done by Laura for the last 5 years and I never had any disappointments with her services! She always makes you feel beautiful and treats each client with not only lash extensions but lip masks, beverages and snacks! She always makes me look beautiful and I would highly recommend having your lashes done by the lovely Laura! Since becoming a new mom, and having no time to do my makeup, it always makes me feel good waking up with a fresh pair of lashes! You don’t have to think twice about getting your lashes done by Laura, call or text her to book an appointment today!!! - Natasha.♥️

Laser Hair Removal Experience – Disappointed and Let Down

I’m writing this review to share my factual, lived experience with Laura so others can make informed decisions. I was a loyal, trusting client who purchased a full body laser hair removal package that included 8 sessions and one additional if needed. Despite this, I was only provided with 8 total sessions — yet she falsely claim I received “10+.” I have detailed records and time-stamped screenshots that prove otherwise.

My first session — done with single pulse mode — was the only one that produced significant results. When I asked to continue with that mode, Laura (the tech) refused, saying “it takes too long.” She used glide mode for the remaining 7 sessions without my consent. Treatments were rushed, poorly done (missing many areas), and produced minimal results. She later admitted in writing that I had made the request for single pulse mode and that she dismissed it. Instead of respecting my preference and safety, she increased the laser’s intensity on a mode I didn’t consent to — putting my skin at higher risk for burns or irritation.

At one point, Laura seemed open to fixing things. She said, “I truly want to make this right, earn your trust back, and get you results safely and comfortably,” and “I never want you to feel taken advantage of or dismissed.” But that follow-through never came.

Now, both she and the owner of Lovella, Ella, have become cold and uncooperative — refusing to take accountability or offer a fair solution. When I spoke up, they changed their narrative. They now claim I “rescheduled too often,” despite me following the proper 4–8 week timeline between sessions. The 9th session — part of my original package — was never delivered, due to their delays. I followed all pre- and post-care instructions exactly.

Ella, despite being the business owner of Lovella, who accepted my $2,000 payment, has tried to frame the issue as “between you and Laura.” That’s unacceptable. The business is hers, and the technician (Laura) worked under her name. I also raised concerns about burns and irritation, which were dismissed without even examining the affected areas. They’ve since tried to blame me with false claims about doing “home skin treatments,” which I absolutely did not do. If they’re referring to over-the-counter skincare, none were used near appointments - and certainly not in a way that would invalidate professional results or cause burns.

To top it off, Ella ended her message with a veiled threat:

“If you choose to leave a negative review based on inaccurate claims, that is to your discretion.”

Let me be clear: every claim I’ve made is backed by dated screenshots and written communication. I was denied services I paid for, gaslit, and treated dismissively when I voiced concerns. I asked for a fair partial refund or additional sessions done correctly by someone qualified — and they refused.

Their most recent response was not only dismissive, but full of contradictions. They told me not to contact them by phone (only by email), yet Ella previously asked to have a phone call about this issue. Plus I have never called them about this… Laura now claims she no longer works at Lovella, even though Ella had just told me she works part-time. Which is it?

Worst of all, they continue to ignore my documented concerns about burns and ineffective treatment. This entire experience has been frustrating and deeply unfair. I’m not sharing this out of malice, but to protect others from going through what I did. Even now, they are trying to intimidate me into silence.

I no longer trust Laura with something as vulnerable as my body, and I encourage anyone considering treatment there to proceed with caution.

Final Note:

I’ve stayed respectful throughout and was open to a fair resolution, but they dismissed my concerns and refused to engage further. I’m only sharing this publicly because they left me no other option. I used to love Lovella. This experience has been soul shattering. The betrayal is what stings the most…